Clarity, fairness, and customer trust—at the heart of every transaction.
At Edudeen, we are committed to providing high-quality educational resources and services. If something doesn’t meet expectations, we aim to resolve it with integrity and care.
1. Digital Products (Downloads, Courses, Subscriptions)
- Non-refundable once accessed or downloaded due to the nature of digital goods.
- If you experience technical issues or receive the wrong product, please contact our support team within 7 days of purchase. We will gladly assist with a replacement or resolution.
- Subscription cancellations can be requested before the next billing cycle.
2. Physical Products (Books, Learning Kits, Materials)
- Eligible for return within 10 days of delivery if the item is:
- Incorrect
- Damaged during delivery
- Missing components
- Incorrect
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Return shipping costs are the responsibility of the customer unless the error was on our part.
3. Services (School Programs, Events, Workshops)
- Refunds for workshops, courses, or services are offered only in special circumstances such as event cancellation or verified service disruption.
- Partial refunds or credit may be issued at Edudeen’s discretion in case of early cancellations or unavoidable absences.
4. How to Request a Return or Refund
Please email us at support@edudeen.com with:
- Your order number
- Reason for return/refund
- Any relevant images (for damaged or incorrect items)
Our support team will respond within 3 business days and guide you through the next steps.
Our Commitment
We strive to ensure every product or service reflects our standards of excellence, trust, and service. If you ever feel something fell short, we’re here to make it right.